Frequently Asked Questions

Click "Sign in" at the top to access to your account, then click "Your Details". You'll be able to change your name, address and contact details. Visit "Settings" to change your username or password, or to update your preferences on how we contact you.

Don't worry, it happens to us all. Click "Sign in" at the top. When you get to the Sign In screen, look for the link "Did you forget your password? Click here for help." Follow the link, then enter your email address and we'll send you a new password in a few minutes.

We hope you'll have a long and happy relationship with imailprint. We ask you to register so that we can keep all your designs and files in a safe password-protected area. That means other people won't have access to designs you create, or your order history.

Simply click "Register" at the top of the screen. We only need you're a few details and you're done. Once you register, you'll be able to order and upload your pictures and documents to your Files & Images folder.

Yes, please read our Privacy Policy which explains what we store and how we use it.


Dispatch & Delivery  

Why wait for your print?  We always deliver the day after it has finished being printed (Next Day Delivery) or  if its really urgent you can pick our timed service options for print to be delivered by 9am, 10:30am or Midday. The price of our delivery depends on the weight of your order.

If you need to change the address you want your order delivered to, we can usually do this at any time while your order is 'in progress'.  After your order is complete, it's too late to change. If you have an 'order in progress' which you'd like to change, please 'Contact Us' and tell us the address you'd like to send it to. We charge a £15+VAT admin fee for this service, plus any delivery charge differences.

Sure. When you checkout, you can choose to deliver to your invoice address, any alternative from your Address Book, or you can enter a new delivery address.

Your order will be delivered by UK Mail in the majority of cases.   Certain items might require specialist printing and could therefore be delivered by another delivery partner.

We'll work as quickly as you need us to. Each item has a fast turnaround - add it to your basket to see what's available. Choose the service level you need, which sets how quickly we work - our next day Service is fastest. If you're not in a rush, save money by using the normal service.

Once your order has started production it's not possible to speed up the production time. However, if you chose standard next day delivery, it's still possible to switch to one of the timed delivery options available.

We can deliver to anywhere in the UK. If you need a delivery further afield, please contact us.

Your order will be sent in a variety of imailprint packaging depending on the content of the order.

"Sign in" to your account and click on the "Orders" tab at the top. You'll see "Your Orders In Progress" and in the "Progress" column you can keep track of where we're up to. 

As our order quantities start relatively low we do not send out personalised samples. You can however order one of our sample packs from the home page or by clicking here   They show off  our range of stocks, finishes and products and are sent to you completely free of charge.

imail print have a network of 4 print centres across the UK all within the UK Mail network.  Not only does this give us instant access into our network for super-fast delivery to you it means we have complete control over the entire process.  Each print centre utilises the same production press equipment ensuring a consistent print quality wherever we print orders.  In some cases we may use an authorised print partner to print and fulfil your order.

imail print  uses the same high-specification commercial printers in all of its nationwide print centres. These are regularly calibrated, ensuring a quality and consistent print finish that you can rely on, wherever your order is printed.




Can’t find what you are looking for? Call us on 0247 771 1400

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